I'm not a Michael Bay hater, while I dislike Transformers and others, I like the Bad Boys films and a couple of others he has done, but I can't help but come away from this thinking that this would have been a better film in the hands of another director, who has perhaps dabbled in more genres than Bay has. The real-life families of the victims have understandably demonstrated anger at the film's comedic undertone. While some of it is understandable given what the criminals did is so unbelievably stupid, Rebel Wilson's character, with the kind of humour she has used in every movie she has been in, together with her jokes didn't seem to fit. Tony Shalhoub's character also goes for the comedic at times, and portrays Victor Kershaw/Marc Schiller as a horrible unlikable person in the film. After seeing the real Marc Schiller in a documentary, that's not how he comes across. The character being unlikable eliminates much of the sympathy one should feel for a victim of torture, kidnapping and multiple attempted murder.
Disregarding those issues, it still has its moments. The writers had gold to work with as the material-which I'm surprised wasn't made into a film earlier-is, as mentioned, unbelievable, the acting is good, and as usual Miami is an aesthetically pleasing setting to view.